Online Reviews, especially Google Reviews, are becoming more impactful every day! Positive reviews are a great way to attract more calls and visits from prospects, but negative reviews can cripple a business. Keep reading to learn more about the impact that negative reviews can have on a business and how to handle a negative review if you get one.
We have all heard of the #1 rule for a successful restaurant; ‘location, location, location’.
Now there’s a new rule for just about any local business; ‘reputation, reputation, reputation’.
Just like launching a restaurant in a terrible location puts that business at a disadvantage from day-one, a local, small business with a bad online reputation is also at a great disadvantage. We have seen firsthand how a business can be brought to a screeching halt by bad reviews!